The technician, Robert Helton, was very pleasant, helpful, and professional. He repaired the garage door opener expeditiously and explained why it hadn't worked properly. He also checked the chain mechanism and the door itself and showed me how to manually work the door should I need to do that in the future. I was very pleased with this repair work.

We guarantee same day garage door service on calls placed by 1:00 pm. We are on most jobs within 2 hours of the request for service being placed. All our technicians travel in fully stocked trucks to your home or business to enable us to complete nearly all overhead / garage door repairs on the first trip without the need for additional appointments just to complete the job. We guarantee to exceed the normal service appointment you have experienced with other garage door companies by implementing the Absolute 22-point inspection on all jobs that we take on. Our 22-point safety inspection ensures the customer that all vital mechanical and safety parts of the door are fully operational and functioning as they should be. This prevents any future service calls for our customer and in turn saves YOU, the customer, money!

Smart garage door openers aren't as expensive or hard to find as you might think. In fact, no matter what smart home platform you're using, there is an opener that will work for you. Smart garage door controllers add convenience like remote access, voice control, scheduling and vehicle detection to your garage door. You'll never need to wonder if you left it open ever again. 
Electric Garage Door Openers – Service and repair of the electric garage door opener itself, including the lift mechanism that pulls the door up and guides it down. This is typically not part of the garage door itself and is serviced and repaired on its own interval. Typical service includes inspection, repair, adjustment, and lubrication if needed. Also, we typically inspect the mounting of the unit as well as its attachment to the door itself.
Chris was very professional & thorough. He arrived on time & was able to answer all questions that I had. I was extremely satisfied with the quality of the work he performed. I spoke several times on the phone with Mrs. Carol who keep me informed prior to, during, and after the installation of my garage door. She was very professional, easy to talk with and resolved any misunderstanding that I had.
Cost was $88 for 2 pairs of springs, plus $21 shipping. (I had to order 2 pairs to meet the $50 minimum order.) They came with new cones inserted as shown at that price, so I didn't bother trying to remove and reuse the old cones to save a few dollars. The cones are quite difficult to remove from old springs and to insert in new ones, and the spring supplier will have the right tooling to do that easily. That was the best price I could find on the Web at the time, and didn't seem out of line with what parts like this might cost at at the building supply (if they only sold them). Contractors buy these much cheaper in quantities; they're just an ordinary high-carbon steel wire turned on a winding machine. I also found Web sites asking a lot more money, obviously trying to cash in on search-engine traffic from do-it-yourselfers. Others report that some local dealers sell springs at retail, but at a high price that eliminates any economy versus having them installed.
A spring design manual, also called a rate book, gives tables that relate the torque constant ("rate") and maximum turns for springs of given wire size, diameter, and length. For example, a typical page in a rate book would show a table for a given wire size and inside diameter, the maximum inch-pounds (MIP) of torque available for a standard lifetime of 10,000 cycles in that size, the weight of the spring per linear inch, and the rates of the spring (as IPPT, inch-pounds per turn) for each of various lengths. From these figures one can calculate the lifting capacity, substitutions, conversions, and cycle life upgrades for a door of given weight and drum geometry. The weight-lifting capacity of a given spring is calculated based on its torque constant (IPPT, or inch-pounds per turn), which is the rotational version of the spring constant that characterizes the spring. The IPPT constant is found from tables giving IPPT for given spring dimensions (wire-size/diameter/length). The same tables may indicate the maximum number of turns for various expected lifetimes in cycles. The torque required to balance a given door can be calculated from the weight of the door times the moment arm of the drums (as we do below under "Calculating the Forces We Will Be Handling"). The ultimate torque of the spring in the fully-wound condition is the number of turns (when fully-wound) times the IPPT constant. Choosing a spring to balance the door then simply requires matching the ultimate torque of the spring to the balancing torque.
Spring rate and torque: In my spring replacement above, the wire size was d = 0.2253 inches, and the ID was 2 inches, giving a mean diameter D = 2.2253 inches. The number of coils is L/d = 24 inches / 0.2253 = 107, less about 5 dead coils on the winding cones, or 102 active coils. Thus the spring rate is K = (π*28.5*10^6 * (0.2253)^4) / (32 * 102 * 2.2253) = 31.8 in-lb/turn (IPPT). Winding 7.5 turns * 31.8 in-lb/turn yields a torque of 238 in-lbs per spring.
Prices, promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

However, in addition to potentially causing injuries to the under-prepared DIYer, a malfunctioning door can become a safety hazard to you and your family. Keep in mind, according to the National Electronic Injury Surveillance System (NEISS), over 13000 people checked into hospitals with garage related injuries in the United States in 2007. You don’t want to turn a loved one into a statistic just to save a few dollars!

We offer wide range of stainless metal appliqués. Brushed metal effect or painted any RAL colour. Appliqués will suit most demanding design requirements. If you can’t find what you like an option could be your personal design appliqué. Just send a picture or drawing and we will replicate it on your door. Use our recommended designs or create your own:


This is the electric opener which operates this door. I'm picturing it here because you pull the rope to disconnect the trolley, run the trolley under power to the fully-open position, and then disconnect power before working on the door. Then you should lock the door down with either the security lock or with Vise-Grips or C-clamps. This avoids the door lifting when you don't expect it as you are applying spring adjustments. It you were to foolishly overwind the spring without the door locked down, you could possibly find the door trying to leap up to the raised position when you aren't prepared. That would likely knock your grip off the winding rods, with potentially disastrous results. I like to work under the safety principle that serious accidents should be physically possible only when you make two or more stupid mistakes at the same time.
Our technicians are specially trained to handle a variety of garage brands, styles, and configurations. After arriving at your home, a Sears technician will diagnose the problem and walk you through the options for fixing it. Next, the technician will make any necessary adjustments or replace broken parts to ensure the door can be operational once again. We always attempt to complete repairs the same day of service, and your satisfaction is guaranteed. Our representatives are standing by for your call and are happy discuss pricing options.
We guarantee same day garage door service on calls placed by 1:00 pm. We are on most jobs within 2 hours of the request for service being placed. All our technicians travel in fully stocked trucks to your home or business to enable us to complete nearly all overhead / garage door repairs on the first trip without the need for additional appointments just to complete the job. We guarantee to exceed the normal service appointment you have experienced with other garage door companies by implementing the Absolute 22-point inspection on all jobs that we take on. Our 22-point safety inspection ensures the customer that all vital mechanical and safety parts of the door are fully operational and functioning as they should be. This prevents any future service calls for our customer and in turn saves YOU, the customer, money!
If your garage door is opening slowly or making a lot of noise, the problem may not be your opener. So before you buy a new one, check for broken or wobbly rollers and brackets. But don’t replace the bottom roller bracket yourself—the cable attached to it is under extreme tension. You’ll need to call a pro. If you’re replacing the rollers, get nylon rollers. They operate quieter than steel rollers and cost only a few bucks more. Next, check the torsion spring (mounted on the header above the door opening) to see if it’s broken. When one breaks, you’ll see a gap in the coils. You’ll need a pro to replace a broken spring.
The "liability" angle: The flip side of "safety issue" is "liability". This is not used to directly sell you something; it is used to demean the cheaper alternative and prod you into buying a more expensive (and profitable) option. For example, you may be pressured into buying a whole new door, when you just need a new spring, by the salesman telling you he can't just replace the spring due to "liability" issues. Since product liability is a big burden on the garage door industry, and so many old doors (and especially automatic openers) are dangerous, this may be a genuine reason to accept a higher price.

Clearly there is a lot going on with your garage door and it takes trained and qualified experts to properly install, maintain, repair, and replace them. The experts and On Track Garage Door Services have the tools, skills, training to get your garage door fixed the first time. In addition we can help you fix your garage door affordably and offer many options from your basic garage door to custom wood styles. To find out how much your garage door repair will cost, give us a call at 480-641-2301 or use our Contact Page.


You might be thinking: Aha! Why don't we lift the door, clamp it in place, and install the springs while they are thus safely unwound, rather than deal with all that accumulation of hazardous torque? The answer: At the top-of-travel, the unwound springs are not fully relaxed; they are still clamped to the torsion shaft with a significant stretch along the shaft axis, plus about a half-turn to keep the door snug at the top. This extra length amounts to the stacking of extra turns that accumulate from winding, also termed "spring growth" in the business. In my case this is about 7 turns of 0.2253 wire, or about 2 inches. Stretching the spring that much and clamping it with a half-turn or so of twist is not feasible.
The various increments of standard wire sizes differ by only about 0.010 inch, so calipers or a micrometer would be the tool to use to be certain of the stepped size you have, or else a trustworthy ruler marked in tenths of an inch to use the measure-10-turns-and-divide-by-10 trick. The most common wire sizes in the US are 0.207", 0.218", 0.225", 0.234", 0.243", 0.250", and 0.262".
We guarantee same day garage door service on calls placed by 1:00 pm. We are on most jobs within 2 hours of the request for service being placed. All our technicians travel in fully stocked trucks to your home or business to enable us to complete nearly all overhead / garage door repairs on the first trip without the need for additional appointments just to complete the job. We guarantee to exceed the normal service appointment you have experienced with other garage door companies by implementing the Absolute 22-point inspection on all jobs that we take on. Our 22-point safety inspection ensures the customer that all vital mechanical and safety parts of the door are fully operational and functioning as they should be. This prevents any future service calls for our customer and in turn saves YOU, the customer, money!

When you're done watching this video you'll know how to determine whether the company you hired to replace your garage door spring installed the right size spring on your door. You'll also learn the consequences to your garage door opener if the wrong size spring is used. If you are having a problem with your garage door spring, the 2:30 minutes you spend watching this video is time will spent.
When ordering springs, be aware that a number of different sizes of springs will make proper replacements, not just the specific size being replaced. The wire size, winding diameter, and length can be traded off to make springs of varied geometry but equivalent torque characteristics. This will also affect the expected lifetime (in cycles) for the spring(s). Since the critical specification for a replacement is the weight it is designed to bear, not the sizes per se, there are likely several stock sizes that replace a given old spring. The spring distributor's inventory may happen to offer only a different size with an equivalent weight-bearing specification. One has to judge whether to trust the advice of the seller in such situations. The seller should have the data to know what substitutions are proper.
Using your drill, add tension to the torsion spring. This system uses a single spring for a double door, but many manufacturers use two springs for a double door. The painted line on the spring acts as a gauge for the number of turns you put on the spring. To keep the bar from turning while you’re adding tension, attach a locking pliers to the bar on both ends of the spring. Apply lubricant for garage doors to the spring.
Beware of improprer prior installations: Sometimes the existing door installation is not correct, and the old springs should not be used as a specification for replacements. For example, the old springs might have been replaced with incorrect sizes because the last repairman didn't have the right one on his truck. If your door has never worked quite right, something like this might be the cause. To correct this, you must use the weight of the door to specify the spring, either from a spring rate manual giving spring torque constants, or from the formulas below.

Versatile. That’s one way to describe our products. A total, one-stop solution that meets your every upward-acting-door need. Featuring premium materials, superior craftsmanship and innovative functions, our products continue to lead the industry, underscoring a legacy of quality, expertise and integrity.  This history ensures that you are making a good investment in your home with a quality product. In fact, according to the latest  Cost vs. Value Report by Remodeling Magazine, replacing a basic garage door with an upgraded one returned up to 85%​ on original cost on average – making it one of the top renovations in the study.


When I called to schedule the repair service, I was transferrd 5 times and spoke with 6 service reps. Each rep was very confused by my request to get my garage door repaired. One rep actually told me that Sears doesn't repair garage doors. I had to tell her that Sears installed the door. When I finally found a rep who could schedule my service, it took one week for the appointment.

Overhead Door® openers​ and garage doors are built with longevity in-mind. By performing a few routine tasks, you can help ensure your garage door system stays safe and stands the test of time. One important part of garage door system routine maintenance is to make sure the photo-eyes have not gone out of alignment. The photo-eyes are the infrared sensors which monitor whether the space at the bottom of your garage door is clear. When these sensors are not lined up properly they will keep your door from closing. Make sure to occasionally check your photo-eyes’ alignment to ensure they are correctly detecting obstructions to keep your garage door safe and operating properly.
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