Measure springs only when relaxed: Measurements must be taken on a relaxed spring because the winding adds significant overall length while reducing the coiled diameter. If you have a paired design, and one is broken and one is intact, then don't try to measure the length of the intact spring with the door down. A wound spring has 7 or 8 turns adding to the overall length, and will therefore be about 2 inches longer than when relaxed. Measure the lengths of the pieces of the broken spring, which will be unwound, and add them together. As a check, one can measure the length of the intact spring after it is unwound in the procedure to follow below. Be sure also to observe whether the springs are originally of equal sizes, because it is quite possible that they are not.
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An enantiomorphic (mirrored) pair of springs, such as my standard door uses, will consist of one left-hand and one right-hand spring. Note that this "right" and "left" has nothing necessarily to do with whether the spring is mounted on the left or right of the center bearing plate. Indeed, with my standard door, if you stand inside the garage, facing out, then the spring to the left is a right-hand-wound spring, and the spring to the right is a left-hand-wound spring. The photos above and below of the broken spring show that it is a right-hand-wound spring.
Follow the manufacturer’s instructions to assemble the opener and mount the rail to the header bracket above the door. Then set the opener on a ladder where you’re going to install it. The ladder (usually an 8-footer) holds the opener in position while you measure for your lengths of angle iron. If necessary, put boards under the opener to raise it.
You might genuinely need some extra parts when you thought you simply needed a broken spring replaced, and a good serviceman will perform a simple inspection to identify such parts. Nor is it unreasonable for a business to charge separately for a service call versus repair work actually performed. But the best protection for you as a buyer, being somewhat at the mercy of whomever you decide to bring on site, is to understand what is being done, and ask intelligently for a clear explanation or demonstration of why extra parts are required.
Garage Door Opener