I mentioned earlier that this apparatus had at least one prior spring replacement, with a single longer spring having been replaced by two shorter springs. The clamping of the original spring had pressed dimples and an eccentric distortion into the hollow shaft. While this distortion was large enough to block the old cones from sliding across, I was able to remove the old hardware by just sliding them in the other direction. I did not have to bother trying to press out this distortion, since I could just work around it.
An enantiomorphic (mirrored) pair of springs, such as my standard door uses, will consist of one left-hand and one right-hand spring. Note that this "right" and "left" has nothing necessarily to do with whether the spring is mounted on the left or right of the center bearing plate. Indeed, with my standard door, if you stand inside the garage, facing out, then the spring to the left is a right-hand-wound spring, and the spring to the right is a left-hand-wound spring. The photos above and below of the broken spring show that it is a right-hand-wound spring.
The optician's trick: The serviceman looks over your door with lots of scowling, chin-scratching, and tsk-tsking. You ask, "how much?" He replies with the fair price. If you don't flinch at that price, he says, "for the parts", while quoting a large additional cost for the labor. If you still don't flinch, he adds, "each," while pointing back and forth to your pair of springs. (I hope none of you service people are reading this!) I call this the "optician's trick" after the old vaudeville joke about lenses, frames, and left/right.
Sterling Door is the only company we trust with our garage door. When our old door acted up, springs, track, etc., they were always timely and got the job done. Then when we made the jump to a new door, they were excellent. They helped us choose the right door, not just pushing the most expensive model. And installation was well done. I recommend Sterling Door for all of your garage door needs.
My door opener disengaged from the garage door. I made a call in late morning and was given an appointment for late the same afternoon. I received a call in early afternoon asking if I would like an earlier service call. Upon arriving the repair man introduced himself and explained that he would need a few minutes to assess the problem and perform an inspection. When he finished he provided me with a through explanation of the problem, the corrective measures he would take and some suggestions to improve operation. We discussed some options, agreed on the cost and the work was complete within a reasonable time frame. The door operates quieter and with less strain than it ever has. Pleasant, friendly, on-time and reasonably priced. Problem solved. It doesn't get any better than that.
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