The "liability" angle: The flip side of "safety issue" is "liability". This is not used to directly sell you something; it is used to demean the cheaper alternative and prod you into buying a more expensive (and profitable) option. For example, you may be pressured into buying a whole new door, when you just need a new spring, by the salesman telling you he can't just replace the spring due to "liability" issues. Since product liability is a big burden on the garage door industry, and so many old doors (and especially automatic openers) are dangerous, this may be a genuine reason to accept a higher price.
We are a family owned and operated, local garage door company in the Carlisle area that believes in attention to detail and an emphasis on customer service and satisfaction. We even offer same-day service because we know that when your garage door isn’t working the way it should, you need it fixed fast. We offer affordable rates that will fit your budget, and we’re confident you won’t find another garage door installation company in Carlisle or the surrounding areas with the same dedication to our customers and the quality of our work at the affordable rates we offer our clients.
When picking the best garage door for you, a good place to start is with material type. Most garage doors are made from either wood, steel or fiberglass. These three materials are strong, durable and each have their unique benefits at various price points. In order to pick the perfect fit for your home we have developed the DoorView® garage door designer. This interactive visualizer tool helps you design your dream door and allows you to see how it will look on your home with just the push of a button. You can also try it on your Apple iPad and Android devices.
Nate was very polite and knowledgeable about our garage door dilemma. He was prompt and earlier than the appointed time. He phoned ahead to alert us of his approximate arrival. He assessed the situation and gave us options to choose from. He educated us about our type of garage door and the opener that is typically used with it. He basically did an overall replacement of all moving parts, (spring, cables, bearings etc..). He made sure that the opener wasn’t damaged in any way from the broken spring on the garage door. He was finished within the hour. Everything works great and we are now able to get our vehicles out. When the spring breaks on your garage door, there is no way you can lift this door. It was a little expensive but at least we didn’t have to buy an entire door assembly.read more
Insist on having any old parts returned to you, and have that noted on the written order before work begins. An honest and competent technician will not object to this. The evidence will establish whether you really needed the parts or not, and you can consult another opinion if you have any doubts. This tends to deter the parts-upsell scam, and protects you even if you know nothing about what you're buying while under the pressure of making a costly decision. If the old parts mysteriously "disappear", then you have reason to be suspicious.