The Certified Technician, Rey Lopez, was competent, professional, polite, and willing to work. He quickly removed the old door and installed the new one. He then explained the vast differences between what we originally had and what we'd just purchased (stronger spring/tension rates; increased viability of door opening/closing life; beefier hardware; plastic vs. nylon rollers; stronger door reinforcement). Ray performed with alacrity his tasks and then demonstrated the quiet, solid way the door retracted--no banging after the initial rise from the ground. Finally, his attention to detail was so precise that he enabled another remote controlling all three doors, plus he capped some frayed wires, thus solving the problem of why the door opened intermittently. I would rate him a "6" on a scale of "1-5", meaning he went above and beyond our expectations. His "can do" attitude, coupled with the deference he showed, will take him a long, long way. May HaShem richly bless him in his endeavors!read more
Note the left winding cone with red spray paint. This shpritz of paint is applied to create fear and doubt in the mind of the do-it-yourselfer. Sometimes it is a color code for the wire size (using a DASMA standard, red indicating 0.2253 inch diameter wire). Sometimes it indicates the winding direction: red may indicate right-hand winding, but don't rely on that; do you own independent analysis. Sometimes it is a manufacturer's private code for another dimension than wire size. This color code is for the installer's information when the spring is new; I would not depend on interpreting the color code properly on an old spring, since one can't be certain of a correct interpretation without documentation from the original supplier.
Every thing the tech demostrated was helpful, he knew how to do his job even if his eyes were shut. Very knowledgeable, took time out to explain every detail about the install process. Very highly satisfied. A d would love to have him for future additional repairs. Would definitely recommend sears and would use you guys again thanks mr.technician for a job well done.
You might genuinely need some extra parts when you thought you simply needed a broken spring replaced, and a good serviceman will perform a simple inspection to identify such parts. Nor is it unreasonable for a business to charge separately for a service call versus repair work actually performed. But the best protection for you as a buyer, being somewhat at the mercy of whomever you decide to bring on site, is to understand what is being done, and ask intelligently for a clear explanation or demonstration of why extra parts are required.