You can reschedule or cancel your service at any time. To reschedule, simply go to Your Orders, find your service order and click on the ‘Contact Provider’ button on Your Orders page. To cancel, click on the 'Cancel Order' button on Your Orders page. Payment goes to the pro from your secure Amazon account. Because you aren't charged until the actual work is completed, cancelling a job doesn't require a refund.
If your garage door is opening slowly or making a lot of noise, the problem may not be your opener. So before you buy a new one, check for broken or wobbly rollers and brackets. But don’t replace the bottom roller bracket yourself—the cable attached to it is under extreme tension. You’ll need to call a pro. If you’re replacing the rollers, get nylon rollers. They operate quieter than steel rollers and cost only a few bucks more. Next, check the torsion spring (mounted on the header above the door opening) to see if it’s broken. When one breaks, you’ll see a gap in the coils. You’ll need a pro to replace a broken spring.