Garage door openers manufactured and installed in the United States since 1982 are required to provide a quick-release mechanism on the trolley that allows for the garage door to be disconnected from the garage door opener in the event of entrapment.  Garage door openers manufactured since 1982 are also required to reverse the garage door if it strikes a solid object.
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You might genuinely need some extra parts when you thought you simply needed a broken spring replaced, and a good serviceman will perform a simple inspection to identify such parts. Nor is it unreasonable for a business to charge separately for a service call versus repair work actually performed. But the best protection for you as a buyer, being somewhat at the mercy of whomever you decide to bring on site, is to understand what is being done, and ask intelligently for a clear explanation or demonstration of why extra parts are required.