GUESS YOU DON’T CARE to reply to my emails, so I'm posting it up here..... On Sep 8, 2018, at 2:52 PM, Joe Turiczek wrote: Thanks for the invoice, thanks for the service, thanks for the rapid response, thanks for Chris (the tech), but one note….. I’m a really handy guy, I repair and maintain nearly everything around the house, I am very mechanically adept, and I am also a highly skilled technical person that runs my own business by trade. I would have and could have repaired the belt myself, but I am traveling for business sooner than I could have ordered a belt, and did the repair….which means, I looked at the belts, I watched all the videos, it’s an EASY repair. I have belts down to a science, I’m really not an armchair DIY repair guy, I’m pretty good……That being said, I also shopped for prices of new belts for at least 30 mins or better, across easily 20-30 different parts and/or repair websites. Why am I telling you this? Because I think Chris, and your labor prices are spot on, and he deserved every cent, and your labor billing is more than fair…..however, I think your charge for the belt is a bunch of crap, it is nearly double of the HIGHEST price I found, which was $20-$25 higher than the average prices I found. Based on that alone, there is no way I could recommend, your otherwise FANTASTIC service, to anybody I know with a straight face. That’s just me being honest, because that’s who I am.
In my case, removing and replacing the relaxed springs required that I take down the assembly: torsion shaft, lift drums, and bearings. Doing that requires unbolting the center bearing plate from the wall, removing the drums from the shaft, and finally sliding the shaft back and forth out of the end bearings to remove the whole assembly off the wall. I am fortunate to have a lot of clearance in this garage to make the disassembly simpler. Tighter clearance to walls or ceiling would make disassembly a more difficult manipulation.
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Garage door springs come in two styles: torsion (see above), which mounts on the header above the door, and extension (Photo 1), which floats above the upper roller track. In the past, extension springs were safer to install but didn’t have containment cables running through the center of the spring. Without cable, these springs become dangerous, heavy whips when they break. They also tend to be noisier than torsion springs, and we recommend you use them only if you don’t have the 12 in. of headroom above the door that a torsion spring requires.
Garage Door Installation – This includes the installation of a new garage door. Includes the door itself, the track, cables, springs, hinges, handles, locks and rollers. It is the complete service and installation of a new door. We inspect all the parts, make adjustments to fit your garage opening, and service all elements during the installation process. Plus, we check to ensure all parts are in proper working order after installed.
Repair of garage doors is a licensed trade in many jurisdictions, and manipulation of the market inevitably follows. Look in your phone book yellow-pages under "garage doors" and you'll find a lot of big, costly ads for door service. The profits are quite juicy, I'm sure. The customers need service urgently, and this need will typically arrive suddenly and at a busy time when shopping for prices is not convenient. A few dollars in parts, an hour of labor and travel, and a $150 invoice (assuming the outfit is charging fairly, some are not). Lately (2006) I hear of outfits charging $200 or $300 for this work, and occasionally a story of a $500 or $800 service call. You'll also find the phonebook advertisers waiting eagerly for your call, because artificially high prices inevitably lead to an oversupply of service firms working under capacity.
The torsion shaft with lift drums on the ends is above the door. The standard residential door shaft is a 1-inch outside diameter hollow steel tube. The inside diameters of the bearings, drums, and winding cones are sized to loosely fit that 1-inch diameter shaft. At the center is a bearing plate, on either side of which are the torsion springs, or in some cases just one larger spring. The spring pictured on the left in the photo is broken about 1/4 of the way in from its left end. The black shaft with dangling rope and door bracket is the track for the electric opener.
Thus it is humanly impossible to dodge a falling door. If the spring happens to break when the door is moving up or down somewhere in the middle of travel, as is more likely, then you'll have even less time. Hence it is not prudent to stand or walk beneath a moving garage door. Of course people often do, and the only reason this does not frequently kill people is that springs typically break at the bottom of travel, where they are stressed the most.
The history of the garage door could date back to 450 BC when chariots were stored in gatehouses, but in the U.S. it arose around the start of the 20th century. As early as 1902, American manufacturers—including Cornell Iron Works—published catalogs featuring a "float over door." Evidence of an upward-lifting garage door can be found in a catalog in 1906.
The classic telephone bait-and-switch: This time-honored swindle, also called "false advertising", can show up in the garage door business. Here's how this scam works: When you call and say you have a broken spring, and ask for a repair price, you are told over the phone that the price is X dollars, which typically might seem a little better than the competition. When the repairman shows up, after looking at your broken door, he will casually and matter-of-factly tell you it will cost 2X. If they told you over the phone that it would cost X, well, that was only for one spring, and he must (he must, mind you) install not just one, but two. He will act surprised if you object, as if you should have known that from what you were told over the phone. If you expected to really pay just X, it was your fault for misunderstanding because you don't know anything about how garage doors should be repaired. (You will feel intimidated at this, since you honestly don't know anything, else why would you have called a repairman? Intimidation is a powerful tool against customer resistance.) If your door used only one spring to start with, he will insist on converting yours to two, telling you it is safer the next time a spring breaks. If you originally had two springs, he will tell you that he must replace both springs, and you must therefore pay double what was quoted. While it is true that converting or replacing both springs is a good idea, the bait-and-switch pricing is not. The "bait" is the low price quoted to you over the phone, which they never intended to honor, and the "switch" is switching the price to something higher on a pretense. This method of selling is literally criminal (for example, see Florida Statutes 817.44, all states have similar laws), but a service business can usually avoid detection or prosecution because there are no printed advertisements or other tangible evidence, just one-on-one phone calls. If you find yourself in the middle of this trap, then the proper response is to dismiss the repairman without paying a nickel. Don't expect that you will be able to negotiate a fair price with someone who is using criminal business methods. Certainly don't expect that he will accept a lower price because you accuse him of false advertising. If you absolutely cannot wait for another service call, then you'll have to accept the fraud, in which case you should do so quietly. People that use these methods typically have ways to mentally justify their behavior to themselves as a reasonable business practice, and won't react well to your suggesting otherwise, even though they are in fact small-time criminals, not shrewd businessmen.
The most common problem with garage door openers is the door reversing when it’s closing, even when there’s nothing obvious obscuring the photoelectric eyes. If your closing force is adjusted correctly, then the problem is almost always the photoelectric eyes. The eyes are very sensitive— even cobwebs can interfere with them. First make sure the eyes are still in alignment (some- thing may have knocked them out of whack). Then make sure the eyes are clean and the path between them is clear. Finally, look for loose wires in the eyes and the opener.
You may enter your information on this website, visit an in store associate or call our garage door repair team at the number at the top of this page. Within 24 hours you will receive a call from a local service provider to discuss your requested service. Afterwards, you will schedule a date and time for the service provider to come to your property.
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